Your Privacy Is Our Priority

tk999v ("we", "our") is a trusted online entertainment platform in Bangladesh. We take the privacy of our users seriously and are committed to protecting your personal information.

This privacy policy explains what types of information we collect, why we collect it, how that information is used, how long it is retained, and what rights you have over your information. By registering, logging in, or using any service on the tk999v platform, you accept the full terms of this policy.

We may update this policy from time to time. For any changes, we will post a notice on our website and update the "Last Updated" date at the top of the policy.

To operate the tk999v platform and provide you with better service, we may collect the following types of information:

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or other identity document details (where identity verification is required)
• Bank account or mobile banking details (bKash, Nagad, Rocket, Upay — for processing transactions)

2.2 Account and Activity Information

• Account creation date, username, and password (stored in encrypted form)
• Deposit and withdrawal transaction history
• Gaming activity, betting history, and reward records
• Records of communication with customer support

2.3 Technical Information

• IP address and device information
• Browser type, operating system, and language settings
• Cookies and session data (see section 8 for details)
• Browsing patterns and click history on the website

We collect your information for specific, legitimate, and transparent purposes. The details are set out below:

1. Account Management and Identity Verification: To create and manage your tk999v account and to confirm your identity.
2. Transaction Processing: To securely complete deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay.
3. Service Improvement: To analyse user experience and improve platform performance and game variety.
4. Customer Support: To resolve your issues through 24/7 Bengali live chat support.
5. Fraud and Abuse Prevention: To prevent unauthorised access, fraud, and money laundering.
6. Responsible Gaming: To monitor user gaming behaviour and identify the risk of excessive play.
7. Age Verification: To ensure that only persons aged 21 or above participate on the platform.
8. Legal Compliance: To comply with applicable laws, regulations, and regulatory requirements.
9. Marketing and Promotions: Subject to your consent, to inform you about relevant promotional offers and bonuses.

tk999v does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), technology services, and customer support. These partners receive only the information needed to provide specific services and are required to follow our privacy standards.

4.2 Legal Obligations

We may be required to provide necessary information to comply with court orders, requests from government authorities, or applicable legal requirements. In such cases, we will aim to provide only the minimum information required.

4.3 Business Transfers

In the event of business restructuring, merger, or acquisition, user information may be transferred to the relevant party. We will notify you in advance in such cases.

tk999v has put in place industry-standard technical and organisational measures to ensure the security of your personal information:

• SSL Encryption: All data transmission on our website is protected by SSL (Secure Socket Layer) encryption, keeping your information out of reach of third parties.
• Password Encryption: Your password is never stored directly — only an encrypted hash is retained.
• Restricted Access Controls: Only authorised staff may access user information, and only when necessary.
• Regular Security Reviews: Our systems are tested through regular security audits.
• Firewall and Intrusion Detection: Advanced firewall and unauthorised access detection systems are active.
• Data Backup: Information is regularly backed up to secure, encrypted servers.

However, it is not possible to guarantee that data transmission over the internet is completely secure. We strive to ensure the highest level of protection, but complete security cannot be guaranteed.

We retain your information only for as long as necessary. The following factors are considered when determining retention periods:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, certain information may be retained for up to five years to meet legal and regulatory requirements.
• Financial Transaction Records: Transaction records are retained in accordance with legal requirements.
• Technical Logs: System logs are generally retained for up to 90 days.

Once the retention period has ended, information is securely deleted or anonymised so that you can no longer be identified.

You have the following rights over your personal information. Contact us to exercise these rights:

1. Right of Access: You may request to know what information we hold about you.
2. Right to Rectification: You may request correction of any inaccuracies in your information.
3. Right to Erasure: In certain circumstances you may request that your information be deleted. However, where legal obligations apply, this request may not be fully fulfilled.
4. Right to Object to Processing: You may object to your information being used for marketing communications.
5. Right to Data Portability: You may request that your information be provided in a structured, machine-readable format.
6. Right to Withdraw Consent: You may withdraw consent previously given for the processing of your information at any time.

To exercise any of the rights listed above, contact our support team — email: [email protected] or via 24/7 Bengali live chat.

tk999v uses cookies to keep the website running properly and to improve your browsing experience. Cookies are small data files stored in your browser.

8.1 Types of Cookies

• Essential Cookies: Essential for keeping the website functional — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help analyse site usage to improve service quality.

8.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note that disabling certain cookies may limit website functionality and some tk999v services may not work properly.

tk999v is for persons aged 21 or above only. We do not knowingly collect information from minors. If we are informed that a minor has created an account, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please notify us immediately at [email protected].

Our servers and service providers may be located outside Bangladesh. Your information may be transferred to these countries, where data protection laws may differ from those in Bangladesh.

For any international data transfer, we ensure that adequate safeguards are in place to protect your information in the receiving country. We ensure this protection by following data processing agreements and international standards.

We may review and update this privacy policy from time to time. If significant changes are made to the policy, we will inform you in the following ways:

• Posting a notice in a prominent location on the website
• Sending a notice to your registered email address (where applicable)
• Updating the "Last Updated" date at the top of this page

Continuing to use the platform after an update is considered acceptance of the revised policy. You are encouraged to review this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Get instant support via 24/7 Bengali live chat

We will aim to respond to your request as quickly as possible. Complex privacy matters may take a little longer to resolve, but we treat every request seriously.